Front Desk Agent

The Renaissance Edmonton Airport Hotel
Posted on 09/22/2022
Job ID

The Renaissance Edmonton Airport Hotel - Edmonton's ONLY 4 Diamond Lifestyle Hotel. Attached to the Edmonton International Airport. 

Why Work For Us?

We have a great benefit plan that includes extensive medical and dental as well as life insurance. This plan is 80% covered by the hotel for single coverage. We also offer a great loyalty program and have a travel program which can have you staying in hotels across the world for employee discounted rates.


What We Are Looking For?

Diamond Hotel Management is looking for Front Desk Agent to join our team here at The Renaissance Edmonton Airport Hotel


We offer:

  • Wage: $18.50 per hour
  • Vacancies: 5
  • Hours per week: 40 hours per week
  • Work location: 4236 36 street, Edmonton, AB, T9E 0V4



Terms of employment:

  • Permanent, Full time
  • Start date: As soon as possible
  • Employment conditions: Day, Evening, Night, Weekend, Shift, Early Morning, Morning


Core Responsibilities:

  • Greeting guests upon their arrival and providing a hospitable welcome
  • Checking in guests upon arrival and directing them to their designated rooms 
  • Processing guests payments and presenting them with the bill upon checking out
  • Receiving calls, conducting room reservations, and verifying existing bookings
  • Excellent customer service skills, phone etiquette and listening abilities 
  • Keeping the front desk neat, orderly, and sanitized at all times
  • Effective organization and time-management skills to prioritize and complete tasks on time
  • Posting charges to appropriate guest accounts
  • Anticipating and addressing guests' needs, and resolving their problems and complaints.
  • Collaborating and communicating with other internal departments to ensure guest satisfaction.
  • Complying with company procedures and safety policies.
  • Performing duties on a daily checklist
  • Assisting guests in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary
  • Working collaboratively with other staff, managers, and resources




Qualifications & Requirements:

  • Ability to speak English;
  • Secondary (high) school graduation certificate
  • Experience an asset
  • Open availability including weekends and holidays;


Benefits and Perks:

  • Health benefits, Other benefits, Long term benefits, Financial benefits, 
  • Group insurance benefits, Life insurance
  • Health care plan, Disability benefits, Dental plan, Vision care benefits, Paramedical services coverage
  • Free parking available, Subsidised public transportation
  • Gratuities
  • Company events
  • On-site parking, Free parking/747 Bus Pass Reimbursement
  • Paid time off
  • On-demand pay - get paid whenever you want!
  • In-house management training program
  • Quarterly fun work events unlike anyone else!
  • 50% off food and beverage for you and your friends
  • Monthly talent rallies with food and entertainment
  • Work with an award-winning team


Work conditions and physical capabilities: Attention to detail, Fast-paced environment, Standing for extended periods, Work under pressure


Personal suitability: Client focus, Dependability, Efficient interpersonal skills, Excellent oral communication, Flexibility, Judgement, Organized, Reliability, Team player



Please apply:

In person: Renaissance Edmonton Airport Hotel: 4236 36 street, Edmonton, AB, T9E 0V4 between 09:00 AM and 10:00 PM


By email: