Deskside support technician

407 ETR Concession Company
Posted on 08/12/2022
Pay
$30.00
Type
Full-Time
Job ID
8459

Deskside support technician 

407 ETR Concession Company

Job details

  •  Location Woodbridge, ON Remote work available
  •  Salary$30.00 hourly for 35 hours per week
  •  Terms of employment Permanent employment
     Full time
  •  Day, Evening, Weekend, Shift, Overtime, Flexible Hours, To be determined, Morning
  •  Start date Starts as soon as possible
  •  Benefits: Health benefits, Other benefits, Long term benefits, Financial benefits
  •  1 vacancy

Overview

Languages

English

Education

  • College/CEGEP

Experience

1 year to less than 2 years

Work setting

  • Computer hardware or software retailer/wholesaler
  • Help desk

Responsibilities

Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Credentials

Certificates, licences, memberships, and courses 

  • Information technology infrastructure library (ITIL) Certification

Experience and specialization

Computer and technology knowledge

  • Information Technology Infrastructure Library (ITIL)
  • MAC
  • Networking hardware
  • Internet
  • Word processing software
  • Mail server software
  • MS Office
  • MS Windows
  • Wireless networks

Additional information

Security and safety

  • Criminal record check

Work conditions and physical capabilities

  • Fast-paced environment
  • Tight deadlines
  • Repetitive tasks
  • Attention to detail
  • Sitting

Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Team player

Benefits

Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits

Financial benefits

  • Bonus

Long term benefits

  • Deferred Profit Sharing Plan (DPSP)
  • Group insurance benefits

Other benefits

  • Free parking available
  • Learning/training paid by employer
  • Team building opportunities
  • Travel insurance
  • Wellness program

Screening questions

  • Do you have previous experience in this field of employment?

Employment groups Help- 

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Seniors, Veterans, Visible minorities, Youth

Who can apply to this job?

The employer accepts applications from:

  • Canadian citizens and permanent residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to apply

By email

hrxpress@407etr.com

By mail

6300 Steeles Avenue West
 Woodbridge, ON
 L4H 1J1